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Support

Technical support is available for all customers with a valid maintenance agreement.

To sign up or for questions - contact us!

 


The support will be limited during the summer. You can email the support as usual, however, the response time might be a bit longer. The telephone support line will be back on August 5.

leaf Access the user forum

  1. You have to have IDA ICE 4.6 (or higher)
  2. You have to register (first time starting IDA ICE)
  3. Choose Help > Support > Ask a question

 

leaf Send a project file to the support

1. Start IDA ICE
2. Choose Help > Support > Send project file...

 


 

leaf Call the support

+46-8-546 20 120

 

Support is provided 1

Monday - Friday

9:00 AM - 5:00 PM (CET)


1 excluding EQUA holidays

 

 


leafSupport through Teamviewer

1. Download and start our TeamViewer.
2. Send us the generated ID-number and we will connect to your computer.

  

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